Terms & Conditions

The Tennis Expert - 740x250

Court Hire

Our synthetic grass tennis courts drain water very well and will only be unplayable after prolonged heavy rain. If the rain stops, they will be playable again after approximately one to two hours. Determination of playability during wet weather is at the sole discretion of the Director or Coach on court.

For all court hire questions please email bookings@topshottennis.com

If your court hire is washed out or cancelled, kindly email Topshot Tennis on bookings@topshottennis.com to redeem a court hire credit. No refunds are given.

Making a Cancellation
A casual court hire booking may be cancelled up to 24 hours by email notice. You will be issued a court hire credit for the same amount you purchased. No refunds will be given.

Playing Over Time
It is the responsibility of the hirer to finish play at the designated time so others who have booked the court after can play next.
Anyone who plays over their allotted time will be declined access to book online again.

Safety
It is the responsibility of the hirer to have their own first aid supplies and know that first aid will not be available to them during a court hire. Hirers play at their own risk.

 

Adult Group Lessons

How Group Lesson Bookings Work:

  1. Once you have completed an assessment lesson you will be referred to the best level class for your skill level
  2. You then need to purchase credits. The number of credits you purchase determines the number of weeks you will be booked in for consecutively
  3. To CANCEL or RESCHEDULE a particular day you must send an email to bookings@topshottennis.com with 24 hours notice prior to your class start time
  4. Less than 24 hours notice results in a loss of credit
  5. Please note: Phone calls and messages are not accepted as cancellation
  6. Credits expire after 3 months
  7. Credits cannot be transferred to any other person or activity

CANCELLATION FEE

  • A cancellation fee of 100% applies for cancellations made less than 24 hours in advance and no-shows
  • No cancellation fee applies for cancellations made 24 or more hours in advance

WEATHER

  • In case of wet weather or nearby lightening, Topshot tennis will SMS you to cancel the lesson
  • If you do not get an SMS then assume your lesson is on
  • We will only cancel our lessons if the courts are flooded, dangerous to play on, or when the rain is too heavy and you’ll get soaked!
  • Tennis can be played in light rain so prepare yourself and bring a water-proof to class. We don’t mind a bit of mother nature at Topshot!

FOOTWARE

  • Wear either proper tennis shoes or soles with flat soles
  • Shoes with heavy tread are not allowed

 

Junior Coaching Program

  • Junior groups and squads cost $270 for a 10-week term and needs to be paid in full before they step on court for their first lesson.
  • No place can be held without payment (please respect the security of our professional coaches and court time to make these lessons possible)
  • There are no makeup sessions for groups/squads missed due to illness, injury or absence.  Unfortunately, we are not able to offer refunds or credits unless we are able to fill the spot in the class you have booked.
  • If there are 2 washout sessions you will receive 50% off a day at holiday tennis camp or can use this credit to book online court hires.
  • If 50% of a lesson is complete this does not count as a make-up
  • Groups and squads can be cancelled by the discretion of the Head Coach due to too much rain, nearby thunder or poor air quality of API 151+
  • In case of a cancellation we will send you an SMS message as soon as we can. If you don’t receive an SMS then presume the lesson is ON.
  • All classes have a term average of 6 kids per coach per court.
  • Coaches will assign each child to a group appropriate to their playing ability and may move kids to a more appropriate class
  • Everyone enrolled in a class/squad is required to bring their own tennis racquet. There are a small number of junior racquets available to borrow if needed.
  • If at any time your usual coach is unavailable, a suitable substitute coach will replace them.
  • Our tennis coaches have a strict behavioural tolerance. They are highly qualified and experienced coaches who are excited to coach tennis, not muck around! Topshot tennis prides attitude towards listening and respect as a must in each lesson and will be in touch with parents if bad behaviour is repeated. There is no refund if we have to remove a child for continued poor behaviour.
  • During our group classes some photos may be taken and used on our website or on printed material. Should you not wish for your child to be a part of this please put this request in writing and email to bookings@topshottennis.com

 

Private Lessons

  • Lessons must be paid 24hrs in advance before stepping on court whether it’s a single lesson or block of lessons.
  • No External Coaches Allowed. If you would like coaching please book one of our Top Shot Tennis Coaching Sessions
  • Lessons can be rescheduled if 24 hours notice is given. Notice must be given via email to bookings@topshottennis.com 
  • Any makeup lessons must be rescheduled before the beginning of the following school term.
  • There will be no makeup lesson if less than 24 hours-notice of cancellation is given and the full fee will be charged. In the event of illness, sickness or injury the same 24-hour policy above applies. Please remember that our coaches time is valuable and as a business we cannot function without this policy.
  • For semi-private lessons (two people in a lesson), make-up lessons can only be offered if both clients give 24hrs notice. If only one person gives 24 hours-notice then make-ups cannot be offered.
  • By discretion of the Head coach your lesson can be cancelled due to poor weather conditions such as too much rain, nearby lightening, poor air quality levels of AP1 151+. In this case we will send you an SMS message to cancel as soon as we can. If you don’t get an SMS message presume your tennis lesson is ON!
  • If a lesson is cancelled by ESTC you will be entitled to a makeup lesson.
  • If at any time your usual coach is unavailable, a suitable substitute coach will replace them.
  • During the course of our Tennis program some photos may be taken and they may be used on our website or on printed material.
  • Should you not wish for your child to be a part of this please put this request in writing and email it to – bookings@topshottennis.com
  • No Animals Allowed on the tennis courts to keep both kids and adults safe and hygiene free
  • No Racket Hires and Balls